Global Connections Group Pty Ltd (Aquila Power)
Supplier Conditional Product Warranty
10 Year Repair or Replacement
Warranty information for the Aquila Power Series of Stand Alone Inverters [Single Phase and Three Phase] models:
Single Phase Stand Alone Inverter Models:
AP20; AP 25; AP30
Three Phase Stand Alone Inverter Models:
AP(SPS/OFF/MICROGRID)-40/3; AP(SPS/OFF/MICROGRID)-50/3; AP(SPS/OFF/MICROGRID)-60/3; AP(SPS/OFF/MICROGRID)-75/3; AP(SPS/OFF/MICROGRID)-100/3
Purchasers should keep their warranty certificate and purchase receipt safely filed, in order to validate proof of purchase in the event of a future warranty claim being initiated.
Aquila Power Warrants that:
Aquila Power will repair or replace a purchasers Stand Alone Inverter and/or associated Power Switching and Control Unit if in Aquila Power’s opinion after inspection, that the product has been used in accordance with the installation and operating instructions provided, and it requires repairing because a manufacturing or product materials defect has been identified, for a period of TEN (10) YEARS from the date of purchase or when first installed (whichever is the earlier date).
This Aquila Power warranty only applies to service within Australia for products purchased within Australia. This warranty is not transferable and applies to the original purchaser only. No Aquila Power employee, or authorised third party sales or service person or organisation, has authority to vary the terms of this product warranty. Products accepted for service under warranty may be replaced with either new or refurbished products of the same or similar type and refurbished parts may be used to repair the products at the repairers’ discretion.
Place of service, repair or replacement:
Repairs or replacement of products will be conducted at the purchasers premises within Australia free of charge irrespective of where that location is. Service calls will always be made during normal business hours, Monday to Friday.
This Aquila Power Warranty does not cover:
Any product where the specifications plate or serial number plate has been removed damaged or rendered illegible.
Instances and circumstances that will void this Warranty:
Any evidence of unauthorised tampering or intrusion or attempted tampering or intrusion whatsoever of the product, by any person other than a certified and authorised Aquila Power installer technician.
The benefits provided by this Aquila Power warranty are in addition to and do not limit or restrict any other rights and remedies that you may have under Australian law.
Aquila Power products come with guarantees that cannot be excluded under the Australian Consumer Law and you may be entitled, subject to the terms and conditions of this warranty being satisfied, to a replacement product or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods prove to be of unacceptable quality and the failure does not amount to a major failure.
How to initiate a Warranty claim in Australia:
To initiate a claim in accordance with the provisions of this warranty, you must contact Aquila Power within the applicable warranty period, and provide satisfactory proof of product purchase and ownership via either of the contact methods described below.
Method 1 - Internet, visit: http://www.aquilapower.com/contact.html and fill in the Online Inquiry Form including your Name, Email, Mobile phone number and Product details. A service engineer will contact you promptly to assist you with your claim.
Method 2 - Mobile Hotline, call: Aquila Power Customer Service Centre and talk to one of our service engineers who will assist you with your claim.
Hotline (24/7): 0408620230 Email (24/7): firstname.lastname@example.org (for a prompt response)
Postal Address: Aquila Power Inverters - PO Box 3840, Robina Town Center, Qld 4230
AQUILA POWER (SPS) STANDALONE OFFGRID / MICROGRID SOLUTIONS
[20 KW TO 100 KW - 1 AND 3 PHASE]